How to customize the order confirmation email

Follow these steps to edit the confirmation message customers receive when an order is placed:

Step Image

Step 1: Access Email Settings

  1. Log in and go to your dashboard.

  2. Click your initials in the top-right corner and select System Settings

  3. In the Settings panel, click on the Email section.

Tip: This guide focuses on essential steps to getup and running in the Inbox. If you're just starting your journey with Intercom, we recommend reading the Getting started with Intercom guide before diving into the Inbox.